Snap Technical Support FAQ

Welcome to the technical support FAQ for Snap Microsoft Office 2003 and Paradigm Keyboarding with Snap. Please select the link below to view that FAQ topic.

Snap Help and Support

Attention Windows Vista Users!

If you receive a runtime error while using the PKB product, you will need to delete the local files from your hard drive. Directions to remove the Paradigm Keyboarding local files are as follows:
1) Log in to Snap and launch any session.
2) Once a session has been launched (which may result in the runtime error), press CTRL+ALT+DELETE on your keyboard and select “Start Task Manager”.
3) Click the “Processes” tab.
4) Find the process named “PKB.EXE” and right-click on it.
5) Select “open file location” from the menu; this should open a new folder.
6) Without closing the folder, return to the Snap program. Exit the program and Internet Explorer entirely.
7) Return to the folder. Delete all of the contents of the folder.
After the contents have been deleted, you should be able to once again log in to snap without the runtime error.

Resources for configuring your Internet Explorer browser to work with SNAP
Internet Explorer must be configured to run Snap properly. Before configuring, the version of IE must be determined. To do so, simply open a browser window, click on the "Help" menu and then click on "About Internet Explorer." (Please note that SNAP will only work in Internet" Explorer. Other browsers such as Mozilla Firefox and Netscape Navigator are unsupported.

Click here to launch a Flash tutorial covering the setup steps recommended for Snap.

To configure Internet Explorer version 6 or earlier, please refer to the Snap User Guide or the Quickstart Walkthrough (located on the SNAP login page).

To configure Internet Explorer version 7 or later, please apply the following changes:
1. Go to: Tools/Internet Options/Security tab
2. Click on 'Trusted Sites'
3. ADD http://www.snap.emcp.com/ as a trusted site via the 'Sites' button. You may have to uncheck the 'require server verification (https:)' checkbox
4. Set 'Security level for this zone' to medium which is the default.
5. Then, click the custom level button and verify these settings in the ActiveX Controls and Plugins section:

• Allow Previously unused ActiveX controls to run w/o prompt:Enable
• Allow Scriptlets:Disable
• Automatic Prompting for ActiveX controls:Disable
• Binary and script behaviors: Enable
• Download signed ActiveX controls:Prompt
• Initialize and script ActiveX controls not marked as safe for scripting:Disable
• Run ActiveX controls and plugins:Enable
• Script ActiveX controls marked safe for scripting:Enable