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Choose a Chapter
 Chapter 1 Choosing a Career as a Medical Assistant
Chapter 2 Working in Today’s Healthcare Environment
Chapter 3 Understanding Legal and Ethical Issues
Chapter 4 Communicating with Patients, Physicians, and Staff
Chapter 5 Scanning the Future: Emerging Trends
Chapter 6 Managing Administrative Procedures
Chapter 7 Managing Communications
Chapter 8 Scheduling Appointments and Managing Time
Chapter 9 Managing Medical Records
Chapter 10 Handling Accounting Responsibilities
Chapter 11 Billing and Collecting Payments
Chapter 12 Processing Insurance Claims
Chapter 13 Supervising the Front Office
Chapter 14 Managing the Clinical Environment
Chapter 15 Therapeutic Communication and Patient Teaching
Chapter 16 Obtaining a Patient’s Medical History and Vital Signs
Chapter 17 Using Effective Infection Control Practices
Chapter 18 Assisting with General Examinations
Chapter 19 Sanitizing, Disinfecting, and Sterilizing Instruments
Chapter 20 Minor Office Surgery and Endoscopic Examinations
Chapter 21 Responding to Emergencies and Providing First Aid
Chapter 22 Understanding Diet and Nutrition
Chapter 23 Understanding Pharmacology
Chapter 24 Administering Medication
Chapter 25 Assisting with Laboratory Testing
Chapter 26 Blood Tests and Phlebotomy
Chapter 27 Collecting and Testing Specimens in Microbiology
Chapter 28 Assisting with Urologic and Other Lab Testing
Chapter 29 Understanding Diagnostic Imaging
Chapter 30 Working in Gynecology, Obstetrics, and Pediatrics
Chapter 31 Working in Neurology, Psychiatry, and Orthopedics
Chapter 32 Working in Rehabilitation Medicine
Chapter 33 Cardiology, Pulmonology and GI/GU
Chapter 34 Dermatology, Ophthalmology, and Otolaryngology
Chapter 35 Endocrinology, Oncology, Immunology, and Allergy
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